We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (9)
4 Stars (1)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
6 May 2019 22:36
Everything came, quickly, the picture corresponds. But did not like the firmware on the handles, straps and mounting elements-if there is weight, then they will tear off or the fabric will tear, if the threads are stronger, you need at least an additional frame, for pens (you will have to carry the master to strengthen). The inside is not super, the material, well, for such money is expected Main loading on the side, consider this. Locks and zippers are decent. Otherwise, time will show.
24 Apr 2019 07:02
All as in the picture. Quality is good. Delivered ~ in 3 weeks. I recommend the store.
30 Mar 2019 07:39
Backpack is great!
29 Mar 2019 05:56
Good quality, came quickly
23 Mar 2019 09:49
The fabric is rough enough, but with boiled pcb oilcloth (will crack and flake in the cold?). there would be a fabric without oilcloth, and with impregnation-there would be less weight. Lightning is more powerful than in the picture.
4 Mar 2019 11:05
28 Feb 2019 07:01
Good bag, came quickly, good quality. Everything suits me. Included 2 straps, for wearing through the shoulder. Two because the plastic fastener, apparently there is a possibility of breakage. Order, good goods. In the journey will be useful for its versatility, in the plane passes as a hand luggage, thanks to the dimensions.
25 Feb 2019 03:29
Super, doporučuji. Velký to přitom skladný to velice dobře řešený
13 Feb 2019 22:14
The backpack is good. I got it fast. It was less than i expected. There are no declared 50 liters, maximum 40. But in general not bad. Took for hand luggage on the plane. As a backpack for every day is not particularly convenient in terms of lateral loading. Overall satisfied. I recommend the product and the store.
1 Feb 2019 13:36
Seems well built. I am 6'3" and 300lbs it fits me well. Happy with the results.
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